This guide aims to help with a synchronisation failure - App Error on Atlas eMAR. Please follow the below steps before raising this to our support team as this will help us resolve your query faster.
Important: Do not not uninstall the App if you cannot synchronise as this will lead to loss of data.
Log in to the device as a user
You will see the below screen when attempting to log in
Please press continue in the above screenshot. If the device you are using was last used on that unit, this will allow you to log in in offline mode.
Please check all devices to find one that was last used on the affected unit. This is the essentials of the contingency plan and one device should be left on a unit at all times.
If you are unable to access the unit on any device, you may need to move to paper MAR, however please attempt all devices and press Continue before doing this.
Please note: Only Server Pod & configure Wi-Fi options will be displayed if you have not logged into eMAR.
Updating the prescribed items can take several minutes.
Please note: If the above steps do not clear the App error contact Atlas Support.
If you are unable to synchronise a handset do not use another handset on the same unit until the first handset has been successful synchronised. When more than one device is used on a single unit, there is a risk that the devices do not communicate with each other, and a resident could be overdosed on a medication.
Paper MAR charts should always be the last resort.
If you print paper MAR charts from Atlas Central via run reports. Set the start date to 7 days prior. This not only means that you have a record of what has been given for the last 7 days (including weekly medications), but you also will have all of the required timeslots displayed.