Re-dispensing may be required for a number of reasons. The re-dispense functionality has been designed to allow you to complete this process efficiently.
If an entry error has been made an a change needs to be made to the prescription you may need to make an amendment to the prescription before re-dispensing the item, click here for more information FAQ; How do I make a change to a prescription?
The process for re-dispensing is:
1.Searchfor the patient using theF9functionality or by viewing the care home dashboard.
2. View the patients dashboard and click the dispensing history tab.
3. Right click the item you wish to re-dispense and select cancel item. This will cancel this dispensing record, once this has been completed right click the same item and select re-dispense. CAPA will prompt the following "are you sure you wish to create a new dispensing record on the selected item?" select yes.
4. Complete any required information on the complaint details screen to create the new dispensing record. (Details of the problem (why you are re-dispensing the item), categorise, and the quantity you wish to re-dispense must all be specified before the new record can be created). Once all details have been inputted select send to interim and confirm the on-screen prompts.
5. View the "dispensing" tab to dispense your item using the normal dispensing process.