This Guide will show you how to investigate Atlas/Titan Barcode scanning issues if reported by a Care home or Pharmacy.
Obtain a details from Care home or Pharmacy : Care home, Patient(s) name, Medication name(s) and date the medications were dispensed.
Please follow the below steps when investigation barcode:
- Check on Atlas Pharmacy the medications are showing in the dispense history for the patient.
- Check the PCS tab in the repeat med to see if medications have already been booked in or administered via barcode scanning.
- Check if the drug has been stopped on Atlas eMAR?
- Check if there a change in strength or form of the medication on Atlas eMAR?
- Check if the treatment start date is set correctly? Medication will not display on the Device or be able to be scanned until the treatment has started unless the start/go live date is amended.
1 . If Rx/items do not show in dispense history or Rx history check the patient match screen on Atlas pharmacy.
- If in the ready to match section - The patient match needs to be completed by the Pharmacy.
2. Check if there a duplicate resident on Atlas Pharmacy? (Prescription may be linking to the archived duplicate record check on CAPA..
3. If in matched section with “no match” in the titan match column – Pharmacy needs to re-process the prescription on Titan. They will need to send a script back to the spine and process it again on TITAN and this will then prompt the patient to show up in the 'ready to match' section where the patients can be matched.
Please note: If a prescription is partially dispensed the Pharmacy will not be able to send back to the spine. If the prescription has been claimed or part dispensed they will not be able to send back to the spine. The pharmacy could create a manual Rx.
If the patient match is completed after the medication has been dispensed & sent to the home the barcodes will not scan as the items were not processed through the integration. If the pharmacy has re-process for Data to show in the dispense History. The Care home will have to give medications manually for this cycle. The pharmacy can collect and replace the medication with new barcodes if the home wants it to scan and are not happy to give it manually. This needs to be agreed between the Home and Pharmacy.
4. Check product match screen. All items must be product matched for data to show in dispense history/Rx history
Titan Status (Prior to hand out)
Cancelled (Cancelled on Rx)
Drug matches (All Drugs must be matched to clear off the screen) If shows NO PRODUCT MATCH pharmacy need to complete product match. All items must be product matched to clear off the screen and for data to show in dispense history/Rx history. Sometimes the drug has to be added to the CAPA database.
Ready to pick – Will not scan & + will not expand in patient history – Pharmacy to check if medications have been handed out on Titan
Not dispensed – Not dispensed yet.
Ready to label – Ready to label.
Owing – Pharmacy awaiting stock
5. Check have all clinical checks been completed. This can also be seen in the patients repeat med.
7. Have the medications been handed out? (This is visible in Patient dispense history on CAPA and Pharmacy can check on the Titan timeline).
8. If all of the above has been completed correctly, ask Pharmacy to check Titan timeline Sent to CAPA status. If CAPA status is failed to send, please request the pharmacy sends in a screenshot for evidence to be raised with Titan along with the prescription ID. (Prescription ID can be found on the right side of the Rx). However, the quickest way to resolve the issue if Rx have failed to send to CAPA is for the pharmacy to re-process the Rx on Titan.
Please note:
If a QR barcode data issue and a hardware issue has been ruled out it may be worth asking the pharmacy to check the printer margins are set up correctly on Titan.
- Each PC will need to have the correct margins set
- Go to Printer profiles>Margins. The margins need to be set as below for the QR barcodes to scan.