There have been a small number of cases where a duplicate medication merge has resulted in the medication being completely removed from a service user/residents record. It’s important for me to inform you of this issue for awareness and so we can support you to reduce any risk where possible.
Please find some best practice advice below to help minimise any risk of medication errors while we investigate these reports:
If a medication has been supplied by your allocated Atlas Pharmacy which you are unable to see listed on the resident’s medication list, please contact your pharmacy prior to adding the medication to the system.
Prior to adding a new medication directly to the eMAR app the residents archived medication list can be reviewed via Atlas Central, if the resident has a archived record for the same medication we'd recommend reinstating the medication profile with any new dosage instructions to avoid the creation of a duplicated medication record.
When adding a new medication to a residents profile at the Care Home via the eMAR app or Atlas Central please ensure all devices are synchronised to ensure the most up to date information is available.
If a new medication has been added to via Atlas Central however you are unable to successfully synchronise your eMAR app, the medication record will not be downloaded to the device(s). We would recommend using paper MAR for any administration of the medication in question until the device(s) are able to successfully synchronise and download the new medication record.
If a new medication has been added to via the eMAR app however you are unable to successfully synchronise, the medication record will not be downloaded to other devices within the home. Please do not add the medication to the resident profile again on other devices or via Atlas Central to minimise risk of error, report to your manager and contact support for further advice.
The error that caused the removal of medication can still occur in rare circumstances. Our team is working on a solution that completely eradicates the risk of this error happening again.
In the event of any issues, our Support Team are here to help. You can contact them via:
Chat or ticket: help.atlasemar.com
Phone: 0117 200 1474 Option 1