Troubleshooting
Common Troubleshooting tips
By Lukas1 author6 articles
- Troubleshooting: No Clicks at allNo clicks are being recorded in Ads Defender. The dashboard and metrics view consistently show zero clicks, including both valid and fraudulent clicks.
- Troubleshooting: No Invalid ClicksValid clicks are recorded in Ads Defender, but no invalid clicks appear – even after 24 hours of active ad traffic.
- Troubleshooting: No Ad Accounts VisibleAfter being invited to Ads Defender and creating an account, no ad accounts are visible in the workspace.
- Troubleshooting: IP and Placement ProtectionIP addresses or display placements are not being excluded by Ads Defender, even though unqualified traffic is detected.
- Troubleshooting: Audience ProtectionAudience Protection is not adding users to audience lists, preventing Ads Defender from excluding or deprioritizing unqualified users across Google Ads, Microsoft Ads, and Meta Ads.
- Troubleshooting: IP Slot Overloading in Ads DefenderAds Defender only manages IPs that it has placed into the account itself. If too many external IPs are excluded, protection stops working.
