This article lists the primary subprocessors and service providers that may process personal data in support of AdOpt's services and corporate operations. The involvement of each provider may vary depending on the product, subscription plan, integrations, geographic location, payment method, and features in use.
AdOpt selects and monitors its service providers based on security, privacy, operational necessity, and applicable contractual obligations.
AdOpt may update this list to reflect changes to its subprocessors, vendors, infrastructure, and corporate tools. Where required by applicable law or contractual commitments, customers will be notified in advance of the addition or replacement of relevant subprocessors, subject to the notice periods, objection mechanisms, and conditions set forth in the applicable agreement or Data Processing Agreement (DPA).
Core Services
Amazon Web Services (AWS)
Cloud infrastructure services used for specific platform components, authentication, redundant scan processing, and other technical resources.
The regions used may include Brazil, the United States, and France, depending on the applicable service and infrastructure architecture.
You can access the AWS Privacy Policy by clicking here.
Microsoft Azure
Cloud infrastructure services used to host and process AdOpt's primary production environment.
The primary region in use is Brazil South (São Paulo, Brazil).
You can access the Microsoft Azure Privacy Policy by clicking here.
HubSpot
Platform used for CRM, sales management, marketing automation, and communication with leads, prospects, and customers.
It may process personal data such as name, email address, phone number, company, job title, commercial information, and data related to the customer's relationship with AdOpt.
The primary hosting location for AdOpt's account is US East.
You can access the HubSpot Privacy Policy by clicking here.
Metabase
Internal business intelligence platform used for reporting, querying, and analyzing operational and commercial data.
It may process registration data, organizational information, and platform usage data as permitted by authorized queries.
Access is restricted based on user roles and business needs.
You can access the Metabase Privacy Policy by clicking here.
Cloudflare
Service used for DDoS protection and Content Delivery Network (CDN) services.
You can access the Cloudflare Privacy Policy by clicking here.
Intercom
Platform used for customer support, communication, and conversation management.
It may process personal data such as name, email address, message content, information shared during support interactions, and support-related metadata.
AdOpt's account is hosted within the European Union.
You can access the Intercom Privacy Policy by clicking here.
ChartMogul
Platform used to centralize and consolidate financial data received from Stripe LLC, Stripe Brazil, and purchases made outside the subscription model, enabling revenue tracking and financial reporting.
Most data is synchronized automatically with the platform, with minimal manual data entry required for financial management and analysis.
You can access the ChartMogul Privacy Policy by clicking here.
Discord
Platform used for internal communication and team collaboration.
It may process usernames, messages, files, and metadata.
The provider may perform international data processing, including in the United States and other countries, in accordance with its Privacy Policy.
You can access the Discord Privacy Policy by clicking here.
GitHub
Platform used for source code hosting, version control, code review, CI/CD automation, deployment, and management of technical artifacts.
It may process developers' professional information, technical activity logs, and metadata related to the software development lifecycle.
You can access the GitHub Privacy Policy by clicking here.
Notion
Platform used for documentation, collaboration, and internal knowledge management.
It may process employees' professional information, operational information, and internal documents.
Data is stored in the United States by default unless a specific data residency configuration has been enabled.
You can access the Notion Privacy Policy by clicking here.
Slack
Platform used for internal communication and collaboration.
It may process professional information, messages, files, and communication metadata.
The actual data location depends on the workspace's configured data residency settings.
You can access the Slack Privacy Policy by clicking here.
Deel
Platform used for contractor and employee management, contracts, payments, and HR administrative activities.
It may process registration, contractual, financial, and professional data.
The platform's primary infrastructure is located in the European Union, although international data transfers may occur depending on the services used.
You can access the Deel Privacy Policy by clicking here.
Kommo CRM
Platform used for subscription customer relationship management and customer engagement.
You can access the Kommo CRM Privacy Policy by clicking here.
Google Workspace (Gmail, Google Drive, Calendar, Sheets, etc.)
Corporate productivity suite used for email, calendar, file storage, and document collaboration, including Gmail, Google Drive, Calendar, Docs, and Sheets.
It may process professional information, messages, files, and operational metadata.
You can access the Google Workspace Privacy Policy by clicking here.
Stripe
Platform used for payment processing, billing, subscription management, invoice generation, invoice management, and transaction processing.
AdOpt may use Stripe entities and environments located in Brazil and/or the United States, depending on the applicable transaction.
You can access the Stripe Privacy Policy by clicking here.
Xero
Platform used for accounting, financial management, reconciliation, and administrative records.
It may process registration information, tax information, financial records, customer contact information, and billing and accounting data.
You can access the Xero Privacy Policy by clicking here.
Upflow
Platform used for accounts receivable management, collections, payment tracking, and customer financial communications.
It may process contact information, billing information, invoices, account balances, and collection history.
You can access the Upflow Privacy Policy by clicking here.
Additional Services
Hotjar
Platform used to analyze user behavior and user experience across our websites through heatmaps, session recordings, and conversion funnels.
It may process browsing data such as clicks, mouse movements, scrolling behavior, visited pages, as well as device information, browser information, and visitor identifiers.
Some subprocessors are located outside the European Union to support the platform's infrastructure and operations.
You can access the Hotjar Privacy Policy by clicking here.
Microsoft Clarity
Tool used to analyze visitor behavior across our websites.
You can access the Microsoft Clarity Privacy Policy by clicking here.
Mixpanel
Product analytics platform used to track visitor events and interactions across our website, including navigation flows, funnels, retention metrics, and user actions to better understand product usage.
It may process event data, user properties, and device information.
By default, Mixpanel stores data in the United States on Google Cloud Platform infrastructure. It also offers data residency programs in the European Union (Netherlands) and India, with international data transfers depending on the selected hosting region.
You can access the Mixpanel Privacy Policy by clicking here.
Zapier
Software integration platform.
To support our operational workflows and customer service processes, certain data is transmitted through Zapier integrations.
You can access the Zapier Privacy Policy by clicking here.
Affiliates
Depending on your location or payment method, AdOpt may use one or more affiliated companies as subprocessors of your personal data.
Entity: GO ADOPT, LLC – EIN: 86-3965064
Address: 7345 W Sand Lake Road, Ste 210 Office 5898, Orlando, FL 32819, United States
Country: United States
Purpose: Implementation, maintenance, support, and other related services.
Entity: GO ADOPT, LTDA – CNPJ/MF 51.889.157/0001-50
Address: Av. Sete de Setembro, No. 2775, Rebouças, Curitiba, Paraná, ZIP Code 80230-010, Brazil
Country: Brazil
Purpose: Implementation, maintenance, support, and other related services.
