The entire AdOpt team works hard to make the platform as intuitive as possible. On top of that, we provide several tutorials with step-by-step guides to help you configure, use, and maintain AdOpt on your website!
We love talking to our customers! That’s why AdOpt’s support is available for all plans! Facing any difficulties? Want to share feedback? Looking forward to better understand the platform? Thinking about upgrading your plan?
You’re not alone – reach out to us!
How to Contact AdOpt Support
You can open a chat or create a support ticket directly inside AdOpt's platform in two ways:
1. Through the **Widget** in the bottom-right corner of the dashboard:
2. If you don’t see the Widget, just click your username in the top-right corner of the dashboard and select **Open Ticket** from the dropdown menu:
Exclusive Plan Benefits
For Pro Plan customers or higher, you’ll have access to live chat with our support team on business days, from 9:00 a.m. to 6:00 p.m. (Brasília Time, GMT-3).
For Enterprise Plan customers or higher, you’ll also have access to a dedicated account manager with direct email support, and your tickets will receive priority handling.
In addition, **SLA** is defined according to the plan:
- Starter: SLA up to 48h
- Business: SLA up to 36h
- Pro: SLA up to 24h
- Enterprise: SLA up to 12h
- Unlimited or through add-on: SLA up to 4h, with "follow the sun" support, covered by teams in different time zones (GMT-3; GMT+1; and GMT+7).