Introduction
In this article, you'll read more about the billing- and invoicing process, and how to get a reporting overview for Workspace environments.
Billing information
The data displayed in the Billing page will be visible in the reporting overview and monthly invoice. Workspace administrators can fill in the Company name, Reference number, industry, Customer type and Industry to be displayed in the invoice. This will give you more insight in pricing for the different customers you're working with.
Packages
Every user needs have a package in order to use their digital workplace. The Workspace administrator can assign one of our packages.
For a detailed explanation on this topic, please refer to the article: Packages: Simplify or Connect.
For pricing information, please visit our website.
Monthly invoice
The monthly invoice is based on active regular- and/or guest users to which have been assigned one of the packages.
User status: 'Active' vs. 'Inactive'
As mentioned above, the monthly invoice is based on the user status 'Active'. The user status type in Workspace 365 depends on which tool you are using to sync user(groups) and on what has been configured in the workspace.
Azure AD synctool
If you are using the Azure AD synctool, the following applies:
If the option is set to "Manage active status from Azure AD" from the User provisioning page, the user status in Microsoft Entra ID (previously called Azure AD) is reflected in Workspace. For example; if a user is active in Microsoft Entra ID, this user will be marked as active in Workspace.
The user status can always be changed to (in-)active from the Licensing- or User management page. For this, you will need to temporarily stop the sync (otherwise you won't be able to edit users), and also change the option to "Manage active status from Workspace 365".
Automated user provisioning via SCIM API
If you are using the SCIM API, the following applies:
The default status for synced users can be set from the User provisioning page.
Changing the default status to 'active' does not apply to already imported users. Meaning, already imported users marked as inactive will remain inactive in Workspace.
When you change a user's status from active to inactive in Microsoft Entra ID, these users will be moved to the deleted user list in Workspace.
The user status for synced users can always be changed from the Licensing- or User management page. For this, you will need to temporarily stop the sync (otherwise you won't be able to edit users).
Reporting overview
A quick overview from the Billing page
In each Workspace environment, a quick overview of the package per regular- and guest users is displayed in the Billing page, as depicted in the screenshot above under the section "Billing information".
Export to CSV
From the Licensing page, it's possible to export user data from a single Workspace environment to CSV. The following information will be displayed:
First-/last name
Email
Username
Status (active or inactive)
Package (Connect of Simplify)
Guest user (true of false)
Administrator (true or false)
Reporting via provisioning API
You can use our Provisioning API to get reporting for Workspace environments for your hosting instance.