Apple Pay is available to customers with supported devices using Safari or Chrome on iOS 16 or later.
Deposit/withdrawal limit and processing time
Below is a summary of deposit and withdrawal limits and how long each usually takes, so you know what to expect.
Country | Processing Time: deposit | Processing Time: withdrawal | Min -Max: deposit | Min -Max: withdrawal |
Canada | Instant | Up to 24 hours | $10 - $50,000 | $10 - $50,000 |
New Zealand | Instant | Up to 24 hours | $10 - $60,000 | $10 - $60,000 |
Finland | Instant | Up to 24 hours | 5€ - 30,000€ | 5€ - 30,000€ |
Guernsey Isle of Man Jersey | Instant | Up to 24 hours
| £5 - £30,000 | £5 - £30,000 |
Canada: Important information about card deposits
If a deposit doesn't complete, it may be because your card issuer applies its own authorisation rules. Some banks restrict international (cross-border) transactions as part of their standard card policy. Where this applies, a deposit may not be approved even though your card is valid and funds are available.
This is a decision made by your bank and isn't related to your account with us.
What you can do:
Select or add a different card in your Apple Pay or Google Pay wallet and try again.
Check with your bank whether international transactions are enabled on your card.
Use one of the alternative deposit methods available in the Cashier.
If you need any help, our Customer Support team is available 24/7 and happy to talk you through the options.
Note: Withdrawals are usually processed within 24 hours. Once released, your funds should reach you within 3 - 10 working days, depending on your bank's timeframe.
We appreciate your patience and aim to make this as smooth as possible.
If you’d like a step-by-step guide on how to deposit, tap the arrow to see the full guide.
How to deposit
Steps on desktop and iOS App
Steps on desktop and iOS App
From the top menu, click on Deposit.
Select the Apple Pay icon.
Enter the amount.
Click Pay to complete the process.
All set! You’re ready to go.
Important:
Payment methods should be in your own name to keep everything safe and smooth.
Deposit limits shown are default values and may differ from your personal limits.
How to withdraw
Steps on desktop and iOS App
Steps on desktop and iOS App
Click on My Account from the top menu.
Tap on withdraw.
Select the Apple Pay icon.
Make sure you are using the correct card.
Enter the amount.
Click Withdraw to complete the process.
All done! We’re processing your withdrawal now.
Important:
Payment methods should be in your own name. Corporate or business accounts aren’t accepted, even if in your name.
Make sure your account is verified.
Approvals can take up to 24 hours while we complete our security and compliance checks.