When Wilson Alarms acquires another security company, we work hard to make the transition smooth and hassle-free for you. Here’s what you can expect:
📞 Telephone Numbers
Please now use 0116 245 3030 to contact us.
Don’t worry — the old number will continue to divert automatically to our team for a period of time.
📧 Email Addresses
Please use service@wilsonalarms.co.uk for support.
Any emails you send to the old company address will auto-forward to us.
📜 Terms & Conditions
All customers are now covered under Wilson Alarms’ standard Terms & Conditions.
This ensures consistency and fairness across our client base.
👉 View our Terms & Conditions here
👷 Engineers
You may see a different engineer attending your property.
All our engineers are NSI Gold-approved and security screened, so you can be confident in the quality of service.
📑 Comprehensive Contracts
Legacy “Comprehensive” contracts (Plan B/C, Silver/Gold) are being gradually phased out.
At renewal, you’ll move onto our standard maintenance contract.
🧾 Invoices
Our invoices will look a little different under the Wilson Alarms format and branding.
Terms and layout may vary slightly, but all key details remain clear.
🏦 Bank Accounts
Important: Please continue using the same bank details you have on file unless you receive separate written communication from Wilson Alarms.
If our bank account details ever change, we will notify you directly in writing.
✅ In summary: you’ll notice some changes in branding, contact details, and contracts, but your service will remain continuous and reliable, with the added strength of Wilson Alarms’ resources behind you.