When things go wrong, Wilson Alarms is here with 24/7 engineer support — because security can’t wait.
👥 Who We Prioritise
Contracted Clients
Clients with a Wilson Alarms maintenance plan.
Always receive priority response from our engineering team.
Benefit from faster attendance and reduced callout rates.
Non-Contracted Clients
We also respond to emergency callouts from non-contracted customers.
Response times and charges may be higher than for contracted clients.
💷 Callout Tariff
Our charges depend on the time of day, type of client, and whether parts/consumables are required.
A summary of tariffs can be found in our Terms & Conditions.
The full Callout Charge Tariff (2026) is available here: Download PDF.
✅ Why Choose Wilson Alarms for Emergency Callouts?
24/7 availability, 365 days a year.
NSI Gold-approved engineers.
Stock carried on vans to resolve most issues during the first visit.
Priority response for our maintenance clients.
👉 For the fastest possible support, we recommend all customers take out a Wilson Alarms maintenance plan. Please contact us for more information.