At Wilson Alarms, we’re committed to giving you the quickest and most reliable support possible.
You can reach us in several ways — but some methods are faster than others depending on what you need.
💬 1. Email – The Best Way to Reach Us
The fastest and most efficient way to contact us is by email:
📧 service@wilsonalarms.co.uk
Why email works best:
Your message goes straight to our central service desk.
It’s automatically logged and assigned to the right team member.
You’ll receive a tracked response confirming it’s being handled.
You can attach photos or details if you’re reporting a fault.
We aim to reply to all emails within one working day, often much sooner.
☎️ 2. Telephone Support
You can still call us on 0116 245 3030 — but please note:
Our phone lines can be very busy, especially during peak hours or after major storms/power cuts.
Calls are answered in priority order, with contracted clients receiving first-line support.
For non-urgent matters (like booking maintenance or updating keyholders), email is faster and ensures nothing is missed.
✅ Tip: For the fastest, most efficient service — email us first for quick help.
Our goal is to make sure your issue reaches the right person, first time, every time.