We apologise for the frustration. Sometimes links in our marketing emails can break due to site updates or changes to our product pages. Here's what you can do.
Why this happens
Marketing emails may contain links that become outdated when we:
Update or redesign our website
Remove time-sensitive offer pages after a promotion ends
Make changes to product page URLs
If you've clicked a link and landed on a "page not found" error, the link has likely expired or been moved.
What to do now
Option 1: Search for the product or offer
Go to Huel.com and use the search bar to find the product mentioned in the email
Browse our current bundles and promotions to see if a similar offer is still available
Option 2: Check your account for the offer
Log into your Huel account
Go to Account Overview to see if there's a discount code or offer applied to your account
Check your email for a separate promotional code that may have been sent with the offer
Option 3: Contact us If you can't find the product or offer, or if you believe you should have access to a specific promotion mentioned in the email, say "talk to a human" and our team will help. Please include:
The email you received
What product or offer you were looking for
Any promotional code mentioned (if applicable)
Our team can investigate the broken link and ensure you get access to the offer you were promised.
Need further support?
Say "talk to a human" and we'll help track down the product, offer, or promotional code you were looking for.