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Your Starter Kit — Why It's Not Showing on Your Order

Explains why a free Huel starter kit (shaker, bottle, pot) doesn't appear on the initial order confirmation and confirms what free items are included with your first order depending on product.

Written by Jamie Forbes

Every first Huel order includes a free starter kit, added automatically to your shipment. The free starter kit will not appear in your initial order confirmation email, but it will be included in your parcel when it arrives.

What's included in your free starter kit

The contents of your free starter kit depend on which product you ordered:

  • Huel Powder v3.1 -- free shaker and scoop

  • Huel Daily Greens -- free bottle

  • Huel Hot & Savoury Meal Packets -- free pot

How to confirm your free starter kit is included

Your shipping confirmation email reflects the full contents of your parcel, including your free starter kit. If you want to verify your free shaker, bottle, or pot has been included, check your shipping confirmation email once your order has been dispatched.


Why doesn't my free shaker or bottle show at checkout?

Free starter kit items are added automatically after checkout. They don't appear in your basket or checkout summary, but they will definitely be packed with your first order. This is normal! For detailed information, see I Don't See My shaker or Bottle in my checkout.


What free items qualify for first orders?

For a complete list of which free items are included with your first order, see Will I get a starter kit?


Still have questions about your free starter kit? Say \"talk to a human\" and our team will help.

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