Huel values your feedback and suggestions — they directly shape how Huel evolves. Here's how to share your Huel suggestion with our team and what happens with your feedback.
How to share your Huel suggestion
Submit your suggestion right here in chat
Sharing your Huel suggestion is simple:
Tell our chat team your Huel suggestion
Provide as much detail as possible — the more context you give, the better Huel can understand and prioritize your feedback
What to include in your Huel suggestion
To help Huel best understand your feedback, include:
What you'd like improved or changed Describe the specific Huel product, feature, or experience you'd like to see improved. Be as specific as possible — is it a product formulation, packaging, flavour option, or customer experience element?
Why the improvement matters to you Explain the benefit or problem your suggestion would solve. How would this change improve your Huel experience? What pain point would it address?
How your suggestion would enhance your experience Describe the impact of your suggested improvement. What would change for you if Huel implemented your idea?
Why submitting suggestions through chat works best
Direct to decision-makers Your Huel feedback goes directly to Huel's Product and Customer Experience teams — the people who can actually act on your suggestions.
Captures all feedback Huel systematically captures and tracks every customer suggestion submitted through chat, ensuring no feedback is lost.
Prioritises by demand Huel identifies trends across customer suggestions to prioritise improvements that matter most to the largest number of customers.
Immediate confirmation You receive immediate confirmation that your Huel suggestion has been received and logged in Huel's system.
No separate platform needed Submit directly through chat without navigating to external forums or websites.
What happens after you submit your Huel suggestion
Review and tracking Huel's teams review all customer suggestions submitted through chat. Each suggestion is tracked and logged in Huel's feedback system.
Trend identification Huel analyses feedback patterns to identify the most requested improvements and product features. When multiple customers suggest similar ideas, Huel prioritises that feedback.
Roadmap influence Your Huel suggestions directly inform Huel's product development roadmap and priorities. Customer feedback shapes what Huel builds next.
Ongoing consideration Even if you don't receive an individual response to your suggestion, your input is captured and actively considered in Huel's product strategy.
Individual responses to suggestions
While Huel doesn't respond individually to every suggestion submitted, all feedback is valued and reviewed. Your suggestion is part of the larger pool of customer input that drives Huel's decisions.
If you'd like to discuss your suggestion in more detail or receive more immediate feedback, you can request to speak with a Huel specialist (see below).
Want to discuss your suggestion in more detail?
If you'd like to dive deeper into your Huel suggestion, we can connect you with a Huel specialist who can:
Discuss your suggestion in detail — Explore your idea thoroughly and understand the thinking behind it
Answer questions about feedback — Explain how Huel considers and prioritises customer suggestions
Explore alignment with product direction — Discuss how your suggestion aligns with Huel's broader product strategy
Provide context — Share information about similar improvements Huel is already working on or has planned
Simply say "talk to a human" and we'll connect you with a specialist.
Key points about submitting Huel suggestions
Submit anytime — You can share Huel suggestions through chat whenever inspiration strikes
Detail matters — The more specific and detailed your suggestion, the better Huel can understand and prioritise your feedback
All suggestions tracked — Every Huel suggestion is captured and reviewed, even without individual responses
Direct influence — Your suggestions directly shape Huel's product roadmap and future improvements
Multiple suggestions welcome — Submit as many Huel suggestions as you'd like — each one is captured and considered separately
Ready to share your Huel suggestion?
Tell us your idea now, and include as much detail as possible about what you'd like to see improved and why it matters to you.
Your feedback helps Huel build better products and experiences for everyone.