If a Huel vending machine purchase didn't work as expected, here's how to get it resolved.
Important: Vending machine refunds are handled by Mother, not Huel
Mother is the company that operates our vending machines. They handle all refunds and credits directly — Huel doesn't process vending machine refunds.
Here's what to do:
Step 1: Contact Mother Support directly
Go to Mother's support page and report your issue: https://help.thisismother.com/en/support/tickets/new
Mother will need:
Machine location (address or area)
Time and date of the issue
Huel product and flavor you selected
What went wrong (product didn't dispense, card wasn't charged, etc.)
Your contact information
Step 2 (optional): Let us know
If you'd like Huel to be aware of any patterns or recurring issues with a specific machine, you can also let us know. We can pass this info along to help improve the vending experience.
Why contact Mother directly?
Mother owns and operates the machines
Only they can process refunds or credits
They can resolve the issue faster than going through us
Do you need help?
Say the word and we can point you to the right resources, but know that Mother's support team is your best contact for refund requests.