If a Huel vending machine purchase did not work as expected, here is how to get it resolved quickly.
Important: Vending Machine Refunds Are Handled by Mother — Not Huel
Huel vending machines are operated by Mother, an independent company. All refunds and credits are processed directly by Mother — Huel is unable to process vending machine refunds.
Step 1: Contact Mother Support Directly
Report your issue to Mother's support team here: help.thisismother.com
When submitting your report, please have the following ready:
Information Needed | Detail |
Machine location | Address or area where the machine is located |
Time and date | When the issue occurred |
Product and flavour | The Huel product and flavour you selected |
What went wrong | e.g. product did not dispense, card was not charged, wrong item dispensed |
Your contact details | So Mother can follow up with you directly |
Step 2 (Optional): Let Huel Know
If you would like Huel to be aware of a recurring issue with a specific machine, you are welcome to let us know. We can pass this information along to help improve the vending experience.
Why Contact Mother Directly?
Mother owns and operates the vending machines
Only Mother can process refunds or credits
Mother can resolve your issue faster than going through Huel
Need help finding Mother's support page? Say "talk to a human" and our team will point you in the right direction.