In rare cases, as a last resort, there is a need to clear the cache and cookies on your web browser. Please, find step-by-step instructions below, on how to do that on different devices.
Desktop
Google Chrome:
Open Chrome.
1. In the upper right-hand corner of the browser you will see three dots, which indicate a settings menu.
2. Scroll down to the bottom of the page and click on "Advanced".
3. Click on the tab "Clear browsing data".
4. Under the "All cookies and site data" section, you can customize which cookies to delete based on a specific time range and other options. Finally, you can complete the deletion by clicking "Clear data". You can also clear your cache, which is where your computer stores previously viewed websites so that they can be loaded faster on future visits. "
Firefox:
1. Open Firefox on your computer.
2. In the upper right-hand corner of the browser, click the "menu bars", which look like three parallel lines, and click the "Privacy" tab.
3. Select "Clear your recent history".
4. Be sure that only "Cookies" is checked, and then select the time frame for which you would like to delete your cookies. If you want to delete all cookies, select "Everything".
5. Double-check your selections to make sure that other items you want to keep are not selected, and then hit "Clear now".
Safari:
1. Open Safari.
2. Select "Preferences" from the dropdown Safari menu.
3. Click on "Privacy", then on "Manage Website Data".
4. Click on "Remove all" from the dropdown menu.
Mobile Device IOS
Google Chrome:
Open Chrome.
1. On your device, launch the Chrome app.
2. At the top right, tap on the three dots, scroll down and then select "Settings".
3. Under settings, tap "Privacy", then "Clear browsing data".
4. Select "Cookies, site data", and uncheck all other items.
5. Tap on "Clear browsing data".
6. Select "Done".
Firefox:
1. Open Firefox.
2. Click on the "menu bars", which look like three parallel lines in the lower right-hand corner of the browser window.
3. Select "Settings".
4. Scroll down to "Privacy".
5. Select "Clear private data".
6. Make sure only “Cookies” is selected, then tap on "Clear private data".
Safari:
1. Go into the Settings menu on your device.
2. Scroll down to "Safari", then "Advanced", then "Website Data".
3. Tap on "Clear history and website data" to clear cookies.
Mobile Device Android
Chrome:
1. On your Android phone or tablet, open the Chrome app.
2. To the right of the address bar, tap on "More", or what looks like three dots, and then select "Settings".
3. Tap on the "Privacy" category and then select "Clear browsing data".
4. Here you can personalize your selections regarding cookies to be deleted by selecting a specific time range.
5. Once you have made your selections, you can then check "Cookies and site data". Uncheck all the other items.
6. Tap "Clear data".
Firefox:
Some instructions may vary based on the type of phone you have and the version of Firefox it is running on. Look for the menu icon (three bars) located at the top right corner. On older Android devices you will have to press the hardware menu key and then tap "More".
1. Go to the "Settings" menu.
2. On the settings menu, look for "Privacy & Security" and select "Clear private data".
3. You will then be taken to a list of what can be cleared, where you can select "Cookies & active logins".
4. After you have made your selection, tap the "Clear data" button to finalize deleting cookies.