When you start a rental with us, your payment provider helps us to reserve a small amount to make sure that the payment method you are using is not fraudulent and has enough funds to later cover the cost of the ride.
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This transaction is called pre-authorisation and usually varies from 3 to 13 euro. It is not a regular payment and is only reserved temporarily. It will usually appear as a pending charge on your account.
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The reserved amount will be automatically settled within one hour after the ride ends according to the ride cost. In rare instances, however, some payment providers may take up to 7 days for the pre-authorisation to be released.
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If the amount has not been released after 7 working days, please contact your bank or payment provider.
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The cost of your actual ride will always match the amount displayed in the receipt sent out per email after your ride, as well as in your Ride history.
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