If you deactivated a user in error or a user returns to your organisation, you can reactivate them. This will allow them to access the original data on their account.

To reactivate a user, click on the Administration Centre and then select the People tab.

Click on the 'Filter' button, change the 'Status' field to 'Deactivated' or 'All', add their name to the 'Specific employee' field and click 'Show results'.

Click 'Edit' and then click the 'Activate this user' button.

Alternatively, you can reactivate a user's directly from their profile. Start by searching for the user you would like to reactivate.

Click on the cog icon and then click the yellow 'Reactivate this user' button.

To reactivate users in bulk, click on the Administration Centre and then select the People tab.

Click on the 'Filter' button to narrow down your users, if needed. Make sure to change the 'Status' field to 'Deactivated' or 'All' to include deactivated users in your filter.

Click 'Bulk actions' and then 'Edit in bulk'.

Unlock the 'Active' field by selecting the checkbox next to it. Tick the box to the right of 'Active'.

Click 'Save changes' and you'll be asked to confirm how many users you're editing.