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How do I allow access to Instagram messages?
How do I allow access to Instagram messages?

Not receiving Instagram messages? Here's how you can grant access to messages in Instagram.

Jonas avatar
Written by Jonas
Updated over 8 months ago

To receive Instagram messages in Superchat, you need to allow access to messages from external tools. Find out how to do this here.


Via the connected Facebook Page:

  1. Open your Facebook Page

  2. Click on Professional Dashboard on the left

  3. Select Linked Accounts.

  4. Enable Allow access to messages.

📌 The messages still don't appear in Superchat?

Make sure you have an Instagram Business Profile.


Via the Instagram App:

  1. Open the Instagram App on your smartphone.

  2. Choose the respective Instagram profile.

  3. Navigate to the Settings.

  4. Follow the steps shown in the screenshots:

📌 The messages still don't appear in Superchat?

Make sure you have an Instagram Business Profile.

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