Typeform is especially known for its form and survey feature that allows companies to collect specific customer data. Zapier allows you to transfer data from any survey or form you have created, into your Superchat account, no matter contact details or product preferences. You can then decide commands on how to process data with the help of Superchat.

To get started, you need a Typeform account and a form that is published. Make sure to test the form before you publish it on your website, social media or anywhere else. In addition, you need a Zapier account and workflow, as well as a Superchat account and some templates that can embedded.

In the following articles, you will find instructions on how to integrate Typeform into Superchat. This allows you to cover the following processes, for example:

- Collect newsletter subscribers with a Typeform and keep them updated through Superchat.

- Gain new clients for your gym by collecting initial data and guiding the conversation up to appointment booking.

- Allow potential customers to enter their information to schedule a product demo directly.

- Candidates for open positions in the company can directly express their interest and be contacted by you.

Next, we will present each example in more detail. Choose the example that interests you the most:

Qualifying Leads
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Would you like to qualify leads before even having to manually direct the conversation? Use Typeform to gather all data you need to understand the client's case and give commands to Zapier on how the conversations is supposed to be handled. Create suitable templates to let possibles clients know whether you are interested in working with/for them or not.

Use contact attributes for details regarding product/ service preferences, budget, what they are looking for or what they need from you. Based on the contact attributes, you can add labels or just simple schedule an if-command to send out a responding template. Create a template to confirm or deny their request, which is automatically sent.

Combine your CRM or calendar program into the workflow
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Zapier enables you to gather data, which can be implemented in both your CRM system and Superchat account. Based on the information you feed the system, you can then continue the conversation with customers in Superchat. Based on the data from your CRM system, you can send out personalized messages regarding the customer's preferences, their or other essentials KPIs.

Seeking assistance to optimise your Superchat processes and ensure everything is professionally set up? Our experts are happy to assess your current procedures and deliver tailored solutions, enabling you to make the most of Superchat’s features.

Simply contact our support team by clicking on the question mark in the top right of Superchat and selecting “Contact Support” to arrange a paid consultation.

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