How do the Video Doorbell and Chime work?
There are two key components to the system: a Chime and a Video Doorbell. The Chime needs to be powered by an indoor power supply, and it needs a wired - connection to your Internet router, via the supplied Ethernet cable. The Video Doorbell then wirelessly connects to the Chime.
When someone rings your Video Doorbell, both your Video Doorbell and your Chime will sound.
When your Video Doorbell needs charging, it connects to your Chime via the supplied USB charging cable.
How to check your signal
During Video Doorbell installation, you’ll be prompted to check the signal.
After successful installation, you can find the option to check your signal in the settings: Settings > Device Settings > Video Doorbell > Technical Information > Signal.
During the check, ensure you hold your Video Doorbell where you plan to mount it. Then assess the signal strength between the Video Doorbell and the Chime by pressing “Run test” in the app.
Understanding your signal
Your signal is not measured in real time, but it will update itself a few times each day. Your signal strength will also be updated whenever your device is switched on after charging and when you run a “check signal” test.
This signal strength doesn’t measure your WiFi strength, but rather the connectivity between the Chime and the Video Doorbell.
The signal strength is displayed in bars under the live view of the Video Doorbell, the bars mean:
5 signal bars – Your signal is “very good”. You’re ready to go.
4 signal bars – Your signal is "good”. You have a strong connection for optimal performance.
3 signal bars – Your signal is "ok”. This might impact device performance.
2 signal bars – Your signal is "low". This will impact device performance.
1 signal bar – Your signal is "very low". This will significantly impact device performance.
No signal bars - "Signal is lost”. Device placement is not suitable, and your device will not function.
How to get the best signal performance from your Video Doorbell and Chime
For the best signal performance, make sure the Chime and Video Doorbell are placed within a maximum of eight meters of each other, with the ideal range between 0 and 5 meters.
In addition to distance, obstructions between the devices will have an impact on the connectivity and, therefore, the signal performance. For example, reduced battery life and WIFI connection strength. This can include walls, doors and large furniture or other items.
Place your Chime somewhere exposed as opposed to hiding it behind a piece of furniture. If you have a lot of connected devices within your home, this could also impact the signal strength. If you are unsure if your internet is overloaded with devices, you can check with your internet provider.
Here are some more top tips for the smoothest set-up:
Try to move the Chime closer to the Video Doorbell. You can try using a longer Ethernet cable to achieve this.
If the Chime is hidden or placed next to other objects, try moving it so that there are fewer obstructions around it.
Keep your Chime at least 15cm away from other wireless devices.
The Chime's LED should be solid blue.
Check you have the most up to date firmware. Click here to learn more about firmware updates.
Make sure the Video Doorbell is charged, both devices are powered on and are properly connected. If warning signs appear beneath the live view of the Video Doorbell, the connection between the Chime and the Video Doorbell or router had been lost. Click here to troubleshoot any Chime installation issues and click here to address any Doorbell installation concerns.
A weak connection may result in:
Your battery drains more quickly, so it needs more frequent recharging.
Not being able to access your live view.
The device not recording activity.
A delay in receiving, or not receiving, push notifications.
If issues persist, please contact Sky Protect for further help.
Live chat in the Sky Protect app
Email contact@skyprotect.sky
Call 03337595090