FAQs + known issues with Sony Players | Signagelive Help Center

Known Issue	Notes
Firmware updates in client version 1.03	Firmware updates need to be initiated by the user in the panel settings. See the steps for carrying this out in this article
4K (HEVC) Video and Widgets on Sony Players	4K Video Compatibility and Display Conflicts When a 4K (HEVC) video asset is published alongside other media, the 4K video takes precedence, and the other content is suppressed: Streams: If a 4K (HEVC) video is published with HLS, UDP, or RTP streams, only the 4K video is displayed, and the streams are not shown. Widgets: If a 4K (HEVC) video is published with widgets containing HD/4K video or IPCA widgets, only the 4K video is displayed, and the widgets are not shown. RTP Streams with Widgets: RTP streams are not displayed when published with a widget that contains 4K video. HLS Stream Playback After Transition HLS streams do not start from the beginning when transitioning from a widget containing 4K video. Instead, a brief frame from later in the stream appears before the stream restarts. This issue occurs in both portrait and landscape modes. Landscape Mode Specific Issue When an IPTV HLS stream is published with a widget containing a 4K (HEVC) video, the stream is not displayed, and only the widget is shown. This issue is specific to landscape mode on Sony players, as the stream works correctly in portrait mode.
Signagelive App Auto-Launching Limitation	At present, the Signagelive application will only auto-launch following an on-demand or scheduled reboot via the Signagelive CMS, or by power-cycling the panel (physically switching the power off and on at the source). Using the remote control to power the device on and off will not cause the app to auto-launch; you will need to manually launch it via the Apps menu.
Black screen following the completion of the Sony Initial Setup steps	On an intermittent basis, we have observed that when completing the initial Sony setup steps (detailed in this article), the device will fall to a black screen instead of falling back to the Sony homepage. In such a case, please press the HOME button on your Sony remote control, then head to Apps and manually launch the Signagelive application.
“Installation Failed” error when attempting to install the signagelive.pkg file	If you have run through the initial setup process and then attempted to install Signagelive, you’ll likely be met with an “Installation Failed” error. It is therefore important that the Signagelive application is installed before you complete the initial Sony installation steps. Please closely follow the steps in this article to ensure your device is configured correctly. If you’re confident you have followed these instructions and still are met with an error, please get in touch with us.
Sony Battery Limitation	We have identified a limitation with Signagelive-supported Sony panels in which they do not maintain their set date and time when power-cycled. This is not an issue as long as after power-cycling your Sony display is able to establish an internet connection and resync it's date and time This may become an issue in situations where internet connectivity is unreliable as it will be unable to update to the correct date and time In such situations players may be unable to connect to Signagelive and/or play the correctly scheduled content until an internet connection is established and it is able to resync its date and time This should be a consideration when selecting which device to use with Signagelive for sites that may have unreliable power and internet connectivity