We will ask you to complete a spreadsheet providing all the information required about your company and your office locations to be included in RICOH Spaces.
If you have purchased a Customer Success Manager package, within 2 weeks of receiving your customer information and your floor plans we will hold a Project Kick Off Call. The aims of this meeting are:
Introductions & Overview
Introduce your Customer Implementation Manager who will be responsible for the delivery of the RICOH Spaces software solution.
Provide an overview of the RICOH Spaces Implementation Project.
Review Your Order
To confirm we are delivering the products and features that you are expecting
Review Your Floor Plan(s)
To clarify any outstanding questions
Once the floorplans are received from the customer, RDx forwards them to Mapspeople for processing.
Mapspeople Process Timeline: It takes up to 4 weeks for Mapspeople to generate the digital maps. This timeline does not account for potential amendments, which could extend the process.
Plan Sign Off
We will ask you to confirm that you are happy that we understand how your floor plans should look. If, after sign off, you need any changes to the floor plans these may be subject to a Change Request fee.