Any existing Neos Boost customers are no longer being charged but will retain full Boost functionality until closure on 19th November 2024. Your subscription will automatically end, and you do not need to do anything.

You can recycle your devices at your closest recycling centre, which you can find here.

We’re happy to recycle your devices for you free of charge. To order a pre-paid envelope please contact smartcam@neos.co.uk.

Legacy Neos products are not eligible for a refund. You can continue to use your Neos SmartCam (without the support of the Neos Smart Home app and service support) by installing your own microSD card. For more information, please click here.

You can continue to use your Neos Smartcam (without the support of the Neos Smart Home app and service support) by installing your own microSD card into the base of the device. For more information please click here.

We have taken the difficult decision to close the Neos service down as resource is distributed to other services.

For users of the Neos Smarthome App we currently hold the following information dependent on service used;

Anyone who purchased hardware via an authorised 3rd party i.e. Amazon, your purchase record and data will be held directly by them as the data controller and has not been shared with us.

We will start to decommission all services from the 19 November and all customer data will be deleted within 28 days of this closure date.

After this point we will not have a record of your account, be able to access any historic data.

If you have any recorded videos you would like to retain, please ensure you have downloaded them to your phone before their natural expiry date (14 days from recording) or closure date on the 19th November 2024 (whichever date comes first).

If you have any questions you can get in touch by emailing smartcam@neos.co.uk. Please note that due to current demand we hope to respond within 5 business days.