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What to Do If the App Asks You to Pay Again

Nancy avatar
Written by Nancy
Updated over a week ago

If the app asks you to buy another subscription after you've already purchased one, you may have accidentally created a new free account.

Here’s how to log out of the free account and access your paid one:

  1. Tap the top-left corner of the screen 3-5 times to close the payment screen.

  2. Go to the Me tab.

  3. Tap the gear icon in the top-right corner.

  4. Scroll down and tap Log out.

  1. Tap Get started.

  2. Select Yes, I already have an account.

  3. Enter your registration email and password.

If you haven’t created a password

If you haven’t set a password, you can still access your paid account easily by following these steps:

  1. Tap Get started.

  2. Select Yes, I already have an account.

  3. Tap Forgot password.

  4. Enter your registration email.

You’ll receive a password reset link. Please check your Inbox, Trash, and Spam folders.

Important: The password-reset link works only on smartphones and tablets.

Here’s an animated guide to the steps described above:

If this issue cannot be solved or you need any help, you can reach out to us in the following ways:

  • On our website: Use the widget in the lower right corner or click the Contact Us button.

  • In the app: Go to Me > Profile Settings > Get Help to contact our support team.

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