Once your subscription is successfully canceled, you won’t be charged again — rest assured, our system can’t process payments for canceled accounts.
If you’ve noticed a new charge, here are a few common reasons why this might happen and how to fix it:
Your subscription might not have been canceled
Sometimes, depending on the platform you purchased your subscription to use on, it may not appear in your App Store/Google Play subscriptions list and, therefore, cannot be canceled there directly. Also, keep in mind: simply deleting the app doesn’t cancel your subscription.
To make sure everything is canceled properly, follow our step-by-step guide here: How to Cancel Your Subscription.
You may have more than one active subscription
If you use multiple email addresses or platforms, it’s possible to have more than one subscription without realizing it.
Need help checking? We’ve got you! Just follow these steps to contact our support team:
Go to the Me tab.
Tap Profile settings.
Tap Get help to reach out to us.
We’re happy to take a look and help sort it out!
The charge was processed before your cancelation went through
To avoid unexpected charges, we recommend canceling your subscription at least 24 hours before your next renewal date.
If you canceled close to the renewal time (especially on the same day), the charge might have already been processed. In some cases, it can take a bit of time for the charge to appear on your account, even if the payment was initiated earlier.
If you need any help, you can reach out to us in the following ways:
On our website: Use the widget
in the lower right corner or click the Contact Us button.
In the app: Go to Me > Profile Settings > Get Help to contact our support team.
Contact Support via Email: support@myorganicapps.com.