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How to Request a Refund

Melanie avatar
Written by Melanie
Updated this week

We understand that sometimes things don’t go as planned. We've made the process easy for you if you’d like to request a refund. Here’s how to do it:

  • In the app

Go to Me > Profile Settings > Get Help, and tell us about your refund request.

Use the widget in the lower-right corner or the Contact Us button to start a chat with our chatbot and explain your situation.

  • By email

You can also request a refund by emailing us at support@myorganicapps.com. Please include the following information in your email:

  • The email you used for signing up.

  • Date and time of the charge.

  • Transaction ID (if you paid via PayPal).

  • The last four digits of your card (if you used your credit card).

We will do our best to process your request as quickly as possible and keep you updated.

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