For any questions, concerns, or assistance needed, our support team is always prepared to help. Follow the steps outlined below for a swift and effective means of contacting us.
1. Contact Support Within the App
Please download the applications from the links provided below:
For IOS devices:
For Android devices:
If you require assistance and would like to contact our support team directly within the application, please follow these steps:
Open the App.
Go to the Me tab;
Tap Help & Support Center.
Or
Go to the Me tab and open Profile Settings;
Tap Get Help.
2. Chat with support on OrganicApps Website
Go to our official website;
Click Contact Us at the top of the screen.
Or
Go to our official website;
Check the Help section at the bottom of the screen where you need to tap Contact Us for possible solutions to your issue.
3. Chat with support during your purchase
While making a purchase, you can seek help from the support team at any time. Simply tap Help at the top of the screen during your purchase to reach out to us.
4. Search for answers in the Website’s FAQ section
Go to our official website;
Check the Help section at the bottom of the screen where you need to tap FAQ. Many questions may already have detailed solutions available that could resolve your issue.
5. Contact Support via Email: support@myorganicapps.com
If you have a question about a paid subscription, please send us the following info:
your full name;
e-mails that you may have used to purchase the plan.
If you have a question about your payment, please send us the following info:
your full name;
e-mails that you may have used to purchase the plan;
transaction date and transaction amount;
last four digits of your credit card;
email connected to PayPal;
PayPal transaction ID.
Or detailed receipt of your order from the bank statement (with the transaction recipient).
The more information you provide, the better we can assist you.
Our support team will make every effort to promptly respond to your email. If you don't receive a reply within 48 hours, please check your spam folder.
If your issues persist, we are ready to offer you additional assistance.