• Make sure that your phone has Bluetooth and location services enabled.
• Ensure that Smart WiFi or similar features are disabled on your WiFi router. The network must be either a pure 2.4 GHz network or 2.4/5 GHz combined. A pure 5 GHz network will unfortunately not work.
• If you are using a work phone with strict security settings, it may limit what types of communication are allowed. In such cases, we recommend using a personal phone without additional security restrictions.
Reset Methods for Certain Gen3 Devices:
Standard Gen3 (Panel Heater):
Turn off the heater using the main switch on the side.
Turn it back on using the same switch.
Within 5 seconds, press and hold the gear/settings button on the panel for about 20 seconds until you see "FR".
(Note: The button can be sensitive, so adjust your pressure if needed.)
The display will first show “CHL” and “COL” – keep holding the button until “FR” appears.
Release the button as soon as you see FR.The heater will count up to 10, down from P4, and end at 22°C.
Your heater is now reset.
Gen3M (Panel Heater):
Press the settings button to enter the menu.
Use the + and – buttons to scroll until you see “Hr” on the display.
Press the settings button to enter reset mode.
Use + or – to choose between "YES" or "NO".
Confirm with the settings button.
After selecting “YES”, the “YES” label will flash twice and the heater will restart. The display will be off for a few seconds, then the heater will resume normal operation.
Gen3 Socket:
Unplug the socket and wait about 30 seconds.
Plug it back into the power outlet.
Press and hold the button for 7 seconds. It will blink a few times and then turn off.
Wait about 10 seconds before trying to reconnect.
Reset Instruction Video:
You can find video guides on how to reset your heater/socket here:
🔗 https://www.youtube.com/watch?v=gZyYN9pVetY
Standard Pairing Method:
Tap the "+" icon in the top right corner of the app's home screen → New device → Select your product → Select the correct generation → Carefully follow the instructions in the app.
Still can't connect?
Contact us and provide as much information as possible. Please include a photo of the product label and any other relevant details that may help us get your device connected.