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How to connect Genaration 3?

Updated over a month ago

• Make sure that your phone has Bluetooth and location services enabled.

• Ensure that Smart WiFi or similar features are disabled on your WiFi router. The network must be either a pure 2.4 GHz network or 2.4/5 GHz combined. A pure 5 GHz network will unfortunately not work.

• If you are using a work phone with strict security settings, it may limit what types of communication are allowed. In such cases, we recommend using a personal phone without additional security restrictions.


Reset Methods for Certain Gen3 Devices:

Standard Gen3 (Panel Heater):

  1. Turn off the heater using the main switch on the side.

  2. Turn it back on using the same switch.

  3. Within 5 seconds, press and hold the gear/settings button on the panel for about 20 seconds until you see "FR".
    (Note: The button can be sensitive, so adjust your pressure if needed.)
    The display will first show “CHL” and “COL” – keep holding the button until “FR” appears.
    Release the button as soon as you see FR.

  4. The heater will count up to 10, down from P4, and end at 22°C.

Your heater is now reset.


Gen3M (Panel Heater):

  1. Press the settings button to enter the menu.

  2. Use the + and – buttons to scroll until you see “Hr” on the display.

  3. Press the settings button to enter reset mode.

  4. Use + or – to choose between "YES" or "NO".

  5. Confirm with the settings button.

After selecting “YES”, the “YES” label will flash twice and the heater will restart. The display will be off for a few seconds, then the heater will resume normal operation.


Gen3 Socket:

  1. Unplug the socket and wait about 30 seconds.

  2. Plug it back into the power outlet.

  3. Press and hold the button for 7 seconds. It will blink a few times and then turn off.

  4. Wait about 10 seconds before trying to reconnect.


Reset Instruction Video:

You can find video guides on how to reset your heater/socket here:
🔗 https://www.youtube.com/watch?v=gZyYN9pVetY


Standard Pairing Method:

Tap the "+" icon in the top right corner of the app's home screen → New device → Select your product → Select the correct generation → Carefully follow the instructions in the app.


Still can't connect?

Contact us and provide as much information as possible. Please include a photo of the product label and any other relevant details that may help us get your device connected.

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