• If your Generation 3 device has been connected previously, you need to perform a reset of the device. You can find dedicated articles about this.
Make sure that your phone has Bluetooth and location services enabled.
• Ensure that Smart WiFi or similar features are disabled on your WiFi router. The network must be either a pure 2.4 GHz network or 2.4/5 GHz combined. A pure 5 GHz network will unfortunately not work.
• If you are using a work phone with strict security settings, it may limit what types of communication are allowed. In such cases, we recommend using a personal phone without additional security restrictions.
Reset Instruction Video:
You can find video guides on how to reset your heater/socket here:
🔗 https://www.youtube.com/watch?v=gZyYN9pVetY
Standard Pairing Method:
Tap the "+" icon in the top right corner of the app's home screen → New device → Select your product → Select the correct generation → Carefully follow the instructions in the app.
Still can't connect?
Contact us and provide as much information as possible. Please include a photo of the product label and any other relevant details that may help us get your device connected.