To expedite the launch of Gateway, we sent emails with login information to every account. We targeted the emails to the account holder we have on file. At this stage, there is only one log in per account, so the account holder will need to follow the instructions in the email to set up a password.
For pharmacy users, your username will be your Numark membership number.
For hospital users, your username will be your email address.
Steps for first time login:
Find the "Welcome email" in the account holders inbox, it should look like the picture below
Click the "Setup your password" link in the email
Choose desired password and submit
You should then be presented with a link to log in
If you cannot find the email or encounter any technical issues, please contact our customer services team via the contacts stated at the end of the article
Steps for subsequent log ins:
Visit the web address Phoenix Gateway
Enter the registered user email address
Click the green "Log in" button
If you encounter any technical issues, please contact our customer services team via the contacts stated at the end of the article
If you experience any issues logging in, or require an amendment to registered email address on file, please contact our customer service team via on of the methods below:
Email: hospitalsupport@phoenixmedical.co.uk Intercom help centre:
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