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MCB-Group Helpdesk
My Apps
Intranet
English
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English
My Apps
Intranet
English
;
English
Welcome to your MCB Group Support Hub
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Technical Services
GENERAL HOUSE RULES DIGITAL TRANSFORMATION OFFICE
Project Management (This applies to
Technical
Services
and Application
Services
): Every Internal… which must be reviewed and approved by the IT Service Delivery Manager and/or Manager Application
Services
Change Control guidance -
Service
desk change types
Approval: These changes need Information Security,
Technical
, Business, and CAB committee Expedited… These changes need approval from Information Security,
Technical
, Business, and CAB
Change Control guidance -How to fill a Change control within
Service
desk
Business as usual : Standard tickets) ACC Description : Describe of the activity (avoid using
technical
Change Control guidance - Priority 1 (P1) Problem logs
Recharge
Services
g. Online 30 2.
Services
Not Processing a… Widespread E-Mail
Services
Total failure of the e-mail
services
Not able to process incoming…
Services
Bound to a Deadline That Cannot Be Met a
Change Control Guidance - Change Advisory Board (CAB)
Approval: These changes need Information Security,
Technical
, Business, and CAB
PCI DSS 4.0 Payment Card Industry Data Security Standard Summary
The PCI DSS provides a baseline of
technical
and operational requirements designed to protect account… Implementation: Establish access control policies and implement
technical
controls
Change control guidance -
Service
Desk Change State
Service
Desk Change State…
Service
desk Change State Draft When a Change is created, it starts in the Draft state
Self
Service
Password Management: General Access
This article provides instructions on how to use the Self-
Service
Password Management Portal to manage your password… Open your web browser and go to Self-
Service
Password Management Portal
New User Onboarding Process for MCBGROUP
New user entering
service
of MCBGROUP
Self
Service
Password Management: Link As400 Account
How to link your as400 account in Self
Service
portal… Self
Service
Password Management: Linking Your Accounts Follow these steps to link your accounts in… the Self
Service
Password Management portal