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MCB-Group Helpdesk
My Apps
Intranet
English
;
English
My Apps
Intranet
English
;
English
Welcome to your MCB Group Support Hub
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Technical Services
GENERAL HOUSE RULES DIGITAL TRANSFORMATION OFFICE
Project Management (This applies to
Technical
Services
and Application
Services
): Every Internal… which must be reviewed and approved by the IT Service Delivery Manager and/or Manager Application
Services
Change Control guidance -
Service
desk change types
Approval: These changes need Information Security,
Technical
, Business, and CAB committee Expedited… These changes need approval from Information Security,
Technical
, Business, and CAB
Change Control guidance -How to fill a Change control within
Service
desk
Business as usual : Standard tickets) ACC Description : Describe of the activity (avoid using
technical
Change Control Guidance - Change Advisory Board (CAB)
Approval: These changes need Information Security,
Technical
, Business, and CAB
Change Control guidance - Priority 1 (P1) Problem logs
Recharge
Services
g. Online 30 2.
Services
Not Processing a… Widespread E-Mail
Services
Total failure of the e-mail
services
Not able to process incoming…
Services
Bound to a Deadline That Cannot Be Met a
PCI DSS 4.0 Payment Card Industry Data Security Standard Summary
The PCI DSS provides a baseline of
technical
and operational requirements designed to protect account… Implementation: Establish access control policies and implement
technical
controls
Change control guidance -
Service
Desk Change State
Service
Desk Change State…
Service
desk Change State Draft When a Change is created, it starts in the Draft state
Self
Service
Password Management: General Access
This article provides instructions on how to use the Self-
Service
Password Management Portal to manage your password… Open your web browser and go to Self-
Service
Password Management Portal
New User Onboarding Process for MCBGROUP
New user entering
service
of MCBGROUP
Guidelines for Business Conduct
Bank’s Employment Prior to making any commitment for employment of any kind while in the Bank’s
services
… Financial Favors / Gifts Soliciting financial favors or gifts of goods or
services
, whether in kind… senses that other expectations are linked to the gift being offered, such as providing loans or other
services