This article explains our leasing process from start to finish; from the moment a unit is listed to the day you receive your keys. Understanding each step helps you know what to expect and how to put your best foot forward.
The 7 steps of our leasing process
Step 1 – Listing publication The available unit is published online so prospective tenants can discover it and register their interest. Good to know: If a nominated tenant has already submitted their documents and meets all eligibility criteria, the unit will not be listed publicly.
Step 2 – Viewing invitations A group of candidates is randomly selected from those who registered interest and invited to a viewing.
Viewings are held in groups. Individual viewings are not available.
The scheduled time is fixed and cannot be rescheduled.
Step 3 – Document submission After attending the viewing, all interested candidates must upload their required documents as soon as possible.
Each applicant must submit their own documents individually. Even if applying as a group or couple.
Submitting your documents earlier increases your chances of being selected.
Step 4 – Screening & selection All applicants are reviewed against two key criteria:
Financial requirement: gross income must be at least 3× the monthly rent.
Background check: security and reference screening.
Outcome:
If at least one candidate qualifies → one applicant is selected to proceed.
If no candidates qualify → a new viewing is scheduled with a different group.
Step 5 – Offer to lease The selected candidate receives a formal lease offer by email.
The contract start date is fixed and cannot be changed.
To accept, simply reply to the offer email confirming your acceptance.
If the offer is rejected: Another eligible candidate from the same viewing group may be selected. If no suitable alternative is available, a new viewing will be arranged with a new group.
Step 6 – Contract & signing Once the offer is accepted, the lease contract is issued to you for signing.
If contract signing is not completed: Another eligible candidate from the same viewing group may be selected. If no suitable alternative is available, a new viewing will be arranged with a new group.
Step 7 – Key handover After the contract is signed, your key handover is scheduled.
Key handover takes place on your contract start date.
Location: the leased unit itself.