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Why can't I order until the date showing on my account?
Why can't I order until the date showing on my account?

The reason why the date is there and why

Liam avatar
Written by Liam
Updated over a week ago

The GP surgery control the medication and dates listed on your Hey Pharmacist account; it's taken directly from their system so that they can control the frequency of requests.

If you're not able to select a medication for ordering, it's likely that the GP surgery are only allowing you to order after a certain date has passed, or that the GP surgery have issued a repeat batch of prescriptions to last until the date shown on your account, which may be a date in the future.

If you need the date to be brought forward, or you're not sure if it is due to a repeat dispense batch of prescriptions, contact your GP surgery to find out.

The Hey Pharmacist patient experience team are not able to amend the dates.

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