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Why can't I order until the date showing on my account?
Why can't I order until the date showing on my account?

The reason why the date is there and why

Chantal avatar
Written by Chantal
Updated over 11 months ago

The GP surgery control the medication and dates listed on your Hey Pharmacist account; it's taken directly from their system so that they can control the frequency of requests.

If you're not able to select a medication for ordering, it's likely that the GP surgery are only allowing you to order after a certain date has passed, or that the GP surgery have issued a repeat batch of prescriptions to last until the date shown on your account, which may be a date in the future.

If you need the date to be brought forward, or you're not sure if it is due to a repeat dispense batch of prescriptions, contact your GP surgery to find out.

The Hey Pharmacist patient experience team are not able to amend the dates.

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