We package all these orders using Woolcool insulation. This includes Woolcool’s fleece liners and ice packs, to ensure the medication remains within 2-8c as it travels through Royal Mail's network.

We send all of these orders on a Royal Mail tracked 24 service, which means that you should get it the next day, which helps to ensure the medication is within the correct temperature range.

For added safety, you'll also see the above label to let you know when we packaged your order. This will tell you the date and time when the medication is still safe to use.

You can find ways to recycle the ice packs and fleece liners on Woolcools' website