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My invoice has been rejected, can I know why?

My invoice has been rejected, can I know why?

Updated over a month ago

First, make sure your invoice meets the eligibility criteria by reviewing our guidelines for accepted invoices.

ℹ️ Eligible invoices - here

Next, please note that the authorized credit on your account does not automatically guarantee the validation of your invoices. Each invoice is reviewed individually, and we reserve the right to reject an invoice without the obligation to provide a justification.

However, the rejection of one invoice does not mean that the others will be rejected. As long as your invoices meet our criteria, they can be validated as usual.

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