If your residence permit has expired, don’t worry! We have a two-step solution to help you open an account with HERO.
Step 1: Verify your identity with your passport
Complete the identity verification via our partner Ubble using your valid passport as the primary document.
To increase the chances of acceptance, ensure that your passport is original, of good quality, and has clearly legible information.
Step 2: Send us a photo of your receipt
Once identity verification is completed with your passport, send a photo of your receipt along with your expired residence permit to onboarding@hero.fr.
We accept the following receipts as proof of your legal status in France while your residence permit is being renewed:
✅ Receipt for a residence permit renewal application.
✅ Proof of a favorable decision for a residence card application.
By following these steps, you can quickly open your account even if your residence permit has expired.
If you have any questions or face difficulties, feel free to contact us at support@hero.fr, and we’ll be happy to assist you.