To comply with the regulations set by the Monetary and Financial Code, HERO must verify the authenticity of users' identity documents and the information they contain. These verifications are essential to combat fraud, money laundering, and terrorist financing.
💡 To ensure your document is accepted: It must be in color, clear, complete, unobstructed, valid, and contain an MRZ data strip. For tips, see our guide on how to take a good photo of your identity document.
Document validity: Determined by the expiration date listed on the document. Only French identity cards issued before 2014 to adults benefit from a 5-year extension.
Identity documents accepted by HERO:
National Identity Card and Passport:
France 🇫🇷, EU 🇪🇺, EFTA zone, Andorra, Monaco, San Marino, Vatican.French Resident Card.
Identity documents rejected by HERO:
Visas, residence permits, and cards issued by a foreign country 🌍
Italian identity cards with the mention “non valida per l’espatrio” 🇮🇹
Receipts for loss, theft, duplicate requests, or prefecture appointments for any type of identity document.