Sometimes you might receive a booking confirmation from Helpling, but the booking does not appear in your customer account. Don’t worry – this usually happens if you have created more than one Helpling account. In this article, we’ll guide you through the steps to find your booking and make sure you’re logged into the right account.
How do I receive a booking confirmation from Helpling?
Once your booking request is confirmed, you will always receive a notification:
by email
and additionally by SMS
This way you can be sure your booking has been successfully completed.
How do I check if I’m logged into the right account?
Follow these steps:
Go to the Account Settings in the account you’re currently logged into.
At the top, you’ll see your user details, including the email address linked to that account.
Compare this email address with the one where you received your booking confirmation.
➡️ If the two addresses are different, you’re most likely logged into the wrong account.
What should I do if I’m in the wrong account?
Log out of your current account
Log in again using the email address where you received your booking confirmation
This will ensure your booking appears correctly.
What if I haven’t received any confirmation?
If you did not receive an email confirmation, please reach out to our Customer Care team.
👉 In many cases, this happens because of a typo in the email address, which we’ll be happy to check and correct for you.
Summary
📩 Booking confirmations are always sent via email and SMS
👤 Check your Account Settings to see which email address you’re logged in with
🔄 If the addresses don’t match: log out and log in with the correct email address
❓ No confirmation received? Contact our Customer Care team – a typo in your email address may be the reason