How do I receive my payouts?
As an independent service provider using our platform, you receive payments from your customers via the external payment service Stripe. This article explains how the payout process works, when payments are transferred to your bank account, and how you can track or accelerate a payout if needed.
Please note: Cash payments are not permitted and violate Helpling’s guidelines. Accepting cash payments can lead to the termination of your access to the platform. All payments must be processed digitally via the platform and our external payment provider Stripe, ensuring transparency and security for both you and your customers.
🔄 Regular automatic payouts every two weeks
Customer payments are forwarded to your bank account every two weeks through Stripe:
Payout initiation: On the 1st and 15th of each month (or the next business day)
Money arrival: By the 9th and 24th of the month at the latest
Requirement: The customer’s payment must be successfully processed and released by the payout system
These automatic payouts are free of charge.
As an alternative to the automatic payout cycle, you can also request an early payout at any time:
Request an early payout
You can also request an early payout at any time:
Log in to your Helpling profile
Go to "More" > "Transfers" > Tab "In Process"
Click "Request payout directly"
💡 Fee: A one-time fee of €4.99 applies. This is deducted automatically from your payout.
🧩 Summary
Payments from your customers are transferred via Stripe
Payouts are initiated on the 1st and 15th of each month
Money usually arrives by the 9th and 24th
Payouts are released within 7–12 days after invoicing
You can request an early payout for a €4.99 fee