Why there is a discrepancy in live data between Thermo King and the Platform?
Due to Thermo King’s platform specifics, we receive data in minute intervals. It means that there could be up to a 1 minute delay between the last received data.
Can I choose only a few ThermoKing devices to view on the Platform?
By default, the integration setup activates all the units and starts a subscription fee. If you do not want to use all of the Thermo King units on the platform, click on DISABLE to cancel the subscription for a specific unit.
Why was my form not approved by the Thermo King representative?
The form you are sending to your Thermo King representative must be downloaded from your Platform account, as it contains pre-filled technical information. Also, make you you did not make any changes to lines 2 and 3.