Driver is a mobile app for drivers or employees where they can track their driving score and also perform actions that are sent to him from the Manager.
Using this app driver or employee can assign himself to a vehicle by selecting the vehicle from the available vehicle list.
Link driver to the vehicle via Driver
🔔 To work with Driver the driver profile should have a permission to use this app. The Platform user can provide this access by editing Driver profile.
To link driver to a vehicle:
Open your Driver app.
Click Select vehicle and choose the vehicle you are going to work or drive with
🚨 Do not select vehicle if you are not working on it, because you can unlink actual driver that is currently operating it.
Unlink driver from the vehicle via Driver
There are two ways how to unlink driver from the vehicle using Driver (example with Android interface):
Manually by selecting other vehicle or pressing Remove vehicle in the Driver app
By enabling Vehicle auto removal feature after a certain time after the vehicle stops
Common issues
Vehicle auto removal
If you are using Driver for your business to do driver authorization in the vehicle, then the first reason that may cause 'no driver' situation is Vehicle auto removal option that has been turned on by the Driver user. By enabling this option each time when the vehicle stops and the period that was set for auto removal has passed, driver gets unlinked from the vehicle automatically.
To prevent this situation, you will need to contact your driver who has enabled this feature and ask him to switch it off or increase the period for auto removal.
Example on Android
🚨 There are no ways to adjust these settings remotely without involving Driver user.
Selecting vehicles for no reason
Sometimes drivers who are using Driver want to check information about vehicles they are not driving at the moment. They go to their Driver account and select the vehicle. If that vehicle is driving and the other driver has been assigned before, this action will remove the driver once the vehicle stops and the driver who has currently selected the vehicle in his Driver account will be shown as the one driving it.
🔔 Please instruct your drivers that they should only select vehicles in the Driver app as part of their duties. All driving related statistics can be viewed without selecting a vehicle.
Forgetting to select a vehicle
If the driver has forgotten to select the vehicle in the Driver app before he started driving, he will not be assigned to that route. He will be displayed only after the first stop.
🔔 If you are using driver assignment in some other way as well, please, make sure, that assignment or driver unlinking was not caused by the other assignment way.