We’re sorry to hear that! Sometimes, orders with multiple items are shipped in separate packages or may arrive on different days.
If one or more tests are missing from your delivery, please follow these steps:
1. Check your delivery confirmation
Compare your package with the items listed in your order confirmation email.
Some tests may be shipped separately and could arrive a few days later.
2. Contact us
If it looks like an item is missing, please contact our support team and request to speak with an agent.
This allows us to review your order quickly and arrange shipment of any missing items.
When you contact us, please include:
Your order number (found in your order receipt)
The name of the missing test
3. We’ll take care of it
Once we have this information, our support team will review your case and make sure you receive the missing item as soon as possible.