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How to update your payment details [Phone]
How to update your payment details [Phone]

How to update your payment / billing details in Fastspring using an iPhone or Android phone

Updated over 5 months ago

There are two ways you can update your payment details: from within the Garden Planner, and on the main Garden Planner website.

Option 1: Account Settings within the Garden Planner

Open the Garden Planner then tap on the main menu at the top left.

Garden Planner - Main Menu

Tap on Account.

Garden Planner - Account

Tap on Manage Subscriptions page.

Garden Planner - Manage Subscription page

Option 2: From the main Garden Planner website

Login to the Garden Planner site then tap on the menu icon at the top right. Tap on Your account.

Garden Planner - Your account options

Scroll down and tap on Subscription and Account Settings.

Garden Planner - Subscription and Account Settings

Update Your Card Details

Under Update Card Details, either tap the Update Card Details button, or tap the link to visit Fastspring's website to update your card details manually (Fastspring are our payment provider).

Garden Planner - Update Card Details

Update your card details on our website

If you chose the Update Card Details button, you will then see your payment method. You can edit, add or remove a payment method here.

Garden Planner - Manage Payment Method

Update your card details on our payment provider's website

If you opted to log in to Fastspring, you will be prompted to enter your email address. (Please note this is the email address you used to make your payment, which may be different to the email address used for your Garden Planner account.) You will then receive an email with a link to Manage your Orders.

Tap on the Account Details & Payment Method tab.

Garden Planner - Change payment method in Fastspring

Tap the orange Add Payment Method button and choose your new payment method.

Garden Planner - Add Payment Method

Any questions? Chat to us!

Tap on the Live Chat icon in the Garden Planner if you need help or have questions for our gardening experts.

Garden Planner - Live chat

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