Departments help you organize who receives and handles cases within your organization. You can assign cases to specific departments and control which users belong to each one.
Departments Overview
The Departments page gives you a list of all departments currently set up in your account. Each row shows the department name along with the number of users and cases associated with it.
Creating a Department
To create a new department, click + Create in the top right corner of the Departments page.
A form will appear asking for Department name & Users in department, where you can select the users who should be part of this department. Click Save when you are done.
💡You can create up to 200 departments
Editing a Department
Click on any department row to open the edit view. From here you can:
Update the users assigned to the department
Translate the department name into different languages so it appears correctly for users working in other languages
Delete the department using the Delete button at the bottom of the form
Click Save to confirm any changes
💡 If your organization operates across multiple languages, adding translations for department names ensures whistleblowers see the translated name in their language when submitting a report. That is if you are allowing the whistleblower to select the department their case gets assigned to.
It is not possible to delete a department if there are cases linked to that department.
We're here to support you. If you have questions, reach out to us directly via the Messenger icon in the bottom right corner of your screen, or send us an email at support@whistleblowersoftware.com