If you would like to return or exchange your item, please follow the link to our returns platform to begin the process.
You will need:
Order Number
The postcode, email address, or phone number linked to your order.
Return details:
We have a 30-day returns and exchange policy from the date of purchase.
You may only return underwear that still has the hygiene strips intact. Returns missing the hygiene strip will not be accepted.
We recommend checking our Returns Policy (here) to ensure you qualify for a return before registering your items.
To be eligible for a return, all items must be returned in their original, unworn, and unwashed condition, with all tags still intact.
Please select which items you are returning/exchanging and why.
Select the method you’ll be returning your order by (e.g. parcel drop-off store, lockers or a home collection).
If returning by a parcel drop-off, you will receive a QR code, which will need to be presented when returning your parcel. The return fee is £1.99 for items being returned for a refund, and free for exchanges.
If returning via a home delivery, then a printer will be required to print off your returns label. This service is chargeable at £2.99 for items being returned for a refund, and £0.99 for an exchange.
It can take up to 15 working days for us to receive your return (possibly longer in peak periods) and process your refund.
Once your refund is processed, it may take up to 5 working days for it to clear with your bank.
Please note that if you opt for an exchange, the stock will be pre-reserved. In the rare case this does not happen, you'll be automatically refunded for the item(s) back to your original payment method.
If you are in need of further guidance, please contact customer support.
Received a faulty or incorrect item?
In the unlikely event you've received a faulty item, please read the information on our 'Issues with Your Order' page
Please do not return any damaged or incorrectly delivered goods until you’ve been instructed to by a member of our team. If you do this, it will cause further delays.