When your order has been processed and shipped, you'll receive a shipping confirmation email with all the details you need for tracking your order. This email will include a tracking number and a link to the courier's website where you can follow the progress of your Lovall parcel.
To track your order, simply click on the link in the email and enter the tracking number. You'll be able to see the current status of your shipment and an estimated delivery date. Your tracking will continue to update as your parcel progresses.
Issues with tracking
In the unlikely event that you are unable to track your order, there are possible causes and actions to be taken to help.
Please note that there may be a slight delay in the updates, so the correct tracking information may not immediately be shown. Please allow up to 48 hours.
If it goes beyond this time, it might be that tracking information is further delayed, but it's likely your order is still on its way to you. Or it's possible that there was an error in the email address provided during the order process. If this is a possibility, please contact our customer support for advice.
Further details:
There are two different types of tracking numbers depending on which courier service has been allocated to your order:
- Tracking Numbers starting with H01X8
If your tracking number starts with H01X8, then please go to the EVRi website and track your parcel there: EVRi Tracking
-Tracking Numbers ending in "GB"
If your tracking number ends in GB then please go to the Royal Mail website and track your parcel there: Royal Mail Tracking
If tracking hasn't updated in over 5 working days or if you have any other concerns, please get in touch with our customer support.
Tracking status: "Returned to sender”
"Return to Sender" on your tracking means your package couldn't be delivered and is now heading back to Eshi. This usually happens because of an incorrect address, no one being available to accept the package, refusal by the recipient, or unpaid customs fees.
When your parcel is labelled "Return to Sender," it shows the courier is in the process of sending it back to us.
As soon as the order is returned, we will issue a refund. If you are still uncertain as to why your order was returned to us or would like to discuss a resend, please get in touch with our customer support.