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Cannot see the Assigned Module

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Written by Tuyen Nguyen

If you cannot see your assigned learning module in your account, it is usually due to one of the following reasons:

1. You are logged into the wrong account

Make sure you are signed in with the specific email address registered for your study program or corporate account.

  • How to check: Go to Profile > Settings and check your registered email address.

  • Solution: If you are logged into a personal or different account, log out and sign back in using your primary study account.

2. The module has not been assigned yet

The entry point for a module only becomes visible once your organization's administrator officially assigns the task to your account.

  • Solution: Contact your company or school administrator to confirm if the module has been assigned to you.

3. Temporary data loading issue

Occasionally, newly assigned content may take a moment to sync with your account or requires a session refresh.

  • Solution: Log out of your account, close the app or refresh your browser, and log back in to force a data refresh.

For more information about Assigned Modules, visit this page: Admin-Assigned Practice Modules

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