What to do if your bike won't lock
If the lock is resisting or the app isn't responding, follow this escalation guide to secure your bike and end your rental.
🛠️ Mechanical Troubleshooting
Manual Force: Tap "Lock" in the app. When prompted, manually push the orange handle down.
The "Hidden" Reset Button: Some locks have a small button on the opposite side of the orange lever.
Press this button once.
Try pushing the orange handle down again.
Check for Obstructions: Ensure no wheel spokes are blocking the locking bolt from sliding across.
📲 App & Bluetooth Troubleshooting
If the app seems "stuck" or won't trigger the lock:
The "Hard Reset" Method: * Turn Bluetooth OFF and close the app completely.
Try to push the orange handle down manually while the app is closed.
Re-sync: If it still won't stay down, turn Bluetooth ON, reopen the app, and tap "Lock" again.