How do I cancel my rental?
You can cancel your rental and receive a refund as long as you have not yet unlocked the bike.
✅ Cancellation Rules
Before Unlocking: You can cancel in the app at any time before the first unlock.
After Unlocking: Once the bike has been unlocked, the "Cancel" option is no longer available. To stop your session, you must End the Rental at a designated drop-off location.
💰 Refund Information
Automatic Processing: Your refund is triggered automatically upon cancellation.
Timeline: Funds typically return to your account within 5–10 working days.
Exceptions: Please note that reservation fees are non-refundable.
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